Legal notices

LEGAL INFORMATION

Trade Name : HOTEL 31 - PARIS TOUR EIFFEL (Société de Gestion de l'hôtel 31)
Legal Form : SAS
Capital : 1'000 euros
SIRET : 902 171 123 000 18
RCS : Paris 902 171 123
Code APE : 5510Z
VAT N °: FR78 902 171 123

Applicable right :

The general terms and conditions of sale apply to all bookings made on the internet, via the website www.hotel-31.com/en. They are governed by French law without prejudice to any protective imperative provisions that may be applicable in the country of residence of consumers. The client, prior to ordering the services, declares that the reservation of these services is made for his personal needs and declares that he has full legal capacity to commit himself under these general conditions. The following information is mentioned at different stages of the booking process: prices, payment methods, general terms of sale and accepted means of payment.

Reservations :

The customer acknowledges having read the terms and conditions of booking the available services on the www.hotel-31.com/en website and has requested and obtained the necessary information and / or complementary to make a reservation with full knowledge of the facts. He remains solely responsible for his choices in terms of services and their suitability for his needs, and no liability of the hotel can be sought in this regard. The booking is deemed accepted by the customer at the end of the reservation process. Bookings made by the customer are made through our cloud-based booking system (Provided by D-edge) and accessible online via the www.saintlouisenlisle/en. Upon receipt of the booking confirmation, or during online prepayment by credit card, the booking is deemed. The customer certifies the veracity and accuracy of the information transmitted.
The Website acknowledges receipt of the customer’s reservation by sending an e-mail to the customer without delay to the e-mail address that he has previously entered. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the offer of stay, the reserved services, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date reservation, the after-sales service information, as well as the address of the seller’s establishment where the customer can make claims.
The cancellation / modification of the reservation can be done directly on the Site or directly with the hotel.
In case of interruption of the stay due to the customer, the full price agreed upon will be cashed. In the case of reservations with prepayment, no refund will be granted as a result. The customer is informed that he must leave the room before 12:00 am on the day of the end of the reservation. Otherwise, he will be charged an additional night. All bookings are nominative and therefore personal. It can not under any circumstances be transferred to a third party, whether for free or for a fee or for commercial purposes. When the customer arrives, he may be asked to fill out a police card with a piece of identification to verify his identity.
In the event of an exceptional event or the impossibility of making the reserved room available to the client or in case of force majeure, the hotel reserves the right to have the guest stay in a hotel of equivalent category, for services of the same nature and subject to the prior consent of the Customer.
The possible additional cost of the room, transportation between the two hotels and a phone call are the responsibility of the chosen hotel.
The hotel offers free WIFI access for guests to connect to the internet. The customer agrees that the computer resources made available by the hotel are in no way used for purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or related rights, such as text, images, photographs, musical works, audiovisual works, software and video games, without the permission of the rights holders set out in Books I and II of the Code of intellectual property when this authorization is required. If the customer does not comply with the aforementioned obligations, he may be accused of an offense of infringement (Article L.335-3 of the Code of Intellectual Property), punishable by a fine of 300,000 euros and three years imprisonment.

Dispute resolution :

The customer is informed that any dispute relating to the interpretation or execution of this legal notice shall be subject to French law and to the competent courts. The customer is also informed of the possibility of resorting to a conventional mediation procedure or any other alternative dispute resolution method. In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution. If no amicable agreement is reached, the consumer may refer the matter free of charge to the consumer ombudsman to which the trader belongs, namely the Association of European Ombudsmen (AME CONSO), within one year of the written complaint to the trader. Referral to the Consumer Ombudsman must be made : - either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ; - or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
European customers are also informed that, in the event of a dispute, they can write to the European online dispute resolution platform (RLL) via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Use of the site

Hotel 31 endeavours to update the content of the Site and to provide Users with accurate information. However, Hotel 31 cannot guarantee the accuracy, precision or completeness of the data on the Site. Hotel 31 shall not be liable for any inaccuracies or omissions in the data available on the Site or for any damage resulting from fraudulent intrusion by a third party leading to a change in such data. Any error or omission must be notified to the following address : Hotel 31 - 31, rue du Commerce – 75015 Paris – France

Access to the Website:

Hotel 31 endeavours to keep the Site accessible, but is under no obligation to do so. It is specified that access to the Site may be interrupted for maintenance, updating or any other reason, particularly of a technical nature. Hotel 31 shall in no way be held responsible for these interruptions and the consequences that may result for the User.

Data Protection

In France, personal data is protected by French Law no. 78-87 of 6 January 1978, French law no. 2004-801 of 6 August 2004, article L. 226-13 of the French Penal Code and the European Directive of 24 October 1995.
When browsing the website www.hotel-31.com/en, the following data may be collected: the URLs of links from which the user accessed the website www.hotel-31.com/en, details of users’ service providers and the user’s internet protocol (IP) address.
In no event will the Hotel 31 collect personal data concerning the user except for the use of certain services offered on the website www.hotel-31.com/en. Users knowingly provide this information, notably by entering this information themselves. Users of the website www.hotel-31.com/en are therefore informed of whether or not they are obliged to provide this information.
In accordance with the provisions of article 38 and French Law no.78-17 of 6 January 1978 concerning data protection, all users have the right to access, modify or oppose the use of their personal data by sending a written, signed request, accompanied by a copy of proof of identity with the holder’s signature, specifying the address to which replies should be sent. No personal information concerning users of the website www.hotel-31.com/en will be published, shared, transferred, ceded or sold in any form whatsoever to third parties without the user’s knowledge. Only the purchase of the Hotel 31 and its rights would allow this information to be sent to the purchaser, who would then be subject to the same obligations regarding storage and modification of data relating to users of the website www.hotel-31.com/en.
The website is not registered with the CNIL as it does not collect personal data.
The user who does not wish to be the subject of commercial prospecting by telephone can register free of charge on a list of opposition to telephone canvassing according to Article L223-1 of the Consumer Code. You can register on the website: www.bloctel.gouv.fr
Databases are protected by the provisions of the French Law of 1 July 1998, modifying the Directive 96/9 of 11 March 1996 relating to the legal protection of databases.

Copyright :

Any trademarks or logos used throughout this website are the property of the Hotel 31. Their inclusion should not be construed as conferring any licence or right to use said trademark and logo, which cannot be used without the prior written permission of their owner in accordance with copyright law. All of the information available on this website can be downloaded, copied and/or printed provided that you: Use said information for private and not commercial purposes; Do not amend said information; Include on all copies the Hotel 31 copyright policy.
Any other unauthorised use or reproduction in total or in part of this website, by any means whatsoever, without the prior written permission of Hotel 31 is strictly prohibited and would constitute a copyright infringement punishable by Articles L 355-2 of the French Intellectual Property Code.

Hypertext links and cookies :

The website www.hotel-31.com/en contains a number of hypertext links to other websites, placed with the consent of the Hotel 31. Nonetheless, the Hotel 31 is unable to verify the content of the sites visited and therefore accepts no responsibility for this content.
When you connect to our site, we may, subject to your choice, install one or more cookies in your terminal during their legal validity period. Cookies are data stored in the terminal equipment of a user and used by the sender site to send information to the browser of the user, and allowing the browser to send information to the sender site.
In accordance with the legislation in force, we inform you of the purpose of the cookies, the means of opposing them, and the collection of your consent prior to the deposit of cookies, particularly audience and advertising measurement by the pursuit of your navigation on our site.

Objective of cookies:

Allow statistics on the attendance of our site to improve its interest and ergonomics Facilitate your navigation on the site and thus adapt our offers and messages in a personalized way (used language, display resolution, operating system etc.); Remember information about a form you have filled on our site. We do not store banking information in cookies. We may also include them on our site to collect browsing data, measure and optimize the effectiveness of our third-party cookie campaigns for retargeting with Google analytics.
In addition, third party cookies may be issued when booking (D-edge), or when sharing our news on some social networks
We inform you that the issuing and use of cookies by third-party issuers is subject to the privacy policies of these third-party issuers.

Means of opposition to cookies:

You can configure your browser at any time so that cookies are saved or rejected according to your choice. You can also configure your browser so that the acceptance or refusal of cookies is offered to you punctually, before a cookie is likely to be registered. If you have accepted in your browser the registration of cookies in your Terminal, the cookies embedded in the pages and contents that you have consulted may be temporarily stored in a dedicated area of your Terminal during their period of validity. They will be read only by their issuer. If you refuse the registration of cookies or if you delete those that are saved there, you will not be able to benefit from certain functionalities necessary to navigate on certain pages of our Site. In this case, we do not accept any liability for the consequences of the poor functioning of our services.
The configuration of cookies varies for each browser. It is described in the help menu of your browser. This will allow you to know how to modify your wishes in terms of cookies: For Internet Explorer ™: https://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies,
For Safari ™: https://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html, The user can however configure his computer as follows, to refuse the installation of cookies:
In Internet Explorer: tool tab (pictogram in form of cog in top right) / internet options. Click Privacy and choose Block all cookies. Validate on Ok.
In Firefox: at the top of the browser window, click the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the retention rules to: use custom settings for history. Finally uncheck it to disable cookies.
Under Safari: Click on the top right of the browser on the menu pictogram (symbolized by a cog). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click Content Settings. In the “Cookies” section, you can block cookies.
Under Chrome: Click at the top right of the browser on the menu icon (symbolized by three horizontal lines). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click Preferences. In the “Privacy” tab, you can block cookies.
For Chrome ™:
https://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647 For Firefox ™:
https://support.mozilla.org/en/kb/Activate%20and%20d%C3%A9sactiver%20les%20cookies, For Opera ™: https://help.opera.com/Windows/10.20/en/cookies.html
You have the possibility to control the deposit of cookies on your smartphone in the rules of the operating system.
On iOS: https://support.apple.com/en-us/HT201265
On Android: https://support.google.com/chrome/
You also have the option to disable Google Analytics via a browser add-on
https://tools.google.com/dlpage/gaoptout?hl=en
Finally, with regard to third-party cookies relating to social sharing buttons, you will find
some links below regarding their cookie policy:
https://www.facebook.com/policies/cookies/
https://help.instagram.com/1896641480634370?ref=ig

Newsletter :

If you register on our website to receive our newsletters, we will email you with information that may interest you. In order to better meet your requirements, we measure the number of clicks on links incorporated into the newsletters. The service provider managing the sending of newsletters does not have the right to use the personal information that it holds. If you wish to put an end to your subscription, you can unsubscribe at any time by clicking on the relevant link at the bottom of the newsletter page. If you are registered on our website, you can unsubscribe at any time by changing your personal information after logging in.

Applicable law and jurisdiction:

Any dispute relating to the use of the www.hotel-31.com/en website is subject to French law. The competent courts of Paris have exclusive jurisdiction.

Exercising the right of withdrawal:

We inform our customers that, in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal may not be exercised for contracts :
[...]12° For the provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that are to be provided on a specific date or during a specific period;[...]
We would like to point out to our guests that any non-cancellable reservation implies a commitment to pay the full amount of the service.


The main laws involved:
Law No. 78-17 of 6 January 1978, as amended by Law No. 2004-801 of 6 August 2004 on information technology, files and freedoms
Law n° 2004-575 of 21 June 2004 for confidence in the digital economy